When button says "Chat Offline"
Call the ASC front desk
630-844-5520
Appointments can be made up to two weeks in advance for writing and one-week for tutoring.
Students are allowed 2 appointments per week per type (writing, science, math) for a maximum of 2 hours per week. Drop-in services such as recitation or participation in a PASS are not counted toward this total.
Academic SupportNet Appointment Policy and Information
Academic SupportNet is a a self-service scheduling software giving AU students 24/7 access to scheduling and modifying appointments. Schedules differ in one distinct way - professinal staff and student/peer tutoring staff.
Professional Staff = Writing and Academic Coaching and BIO/CHM/MTH
On the Writing and Academic Coaching or the BIO/CHM/MTH calendar, if an appointment is not available at a desired time, students may sign up for the waiting list. The waiting list is located on the bottom right corner of the day. If an appointment is canceled, students on the waiting list will be notified via text or email that a time slot has opened up. The notified student must then log on to aurora.mywconline.com and schedule the appointment. If the appointment slot is shown as not available, it means someone else also received the wait list message and has already schedule a new appointment. Appointments are scheduled on a first come first served basis.
Authorized cancellations can be made up to 5 hours in advance for appointments with our professional staff on the writing and academic coaching or the BIO/CHM/MTH calendar and 8 hours for peer tutoring. To cancel, log into your appointment and select the red cancel button at the bottom. If the red cancel button is not visible, you are under the authorized time frame and if you do not attend your appointment it will be noted as missed.
After 2 unauthorized cancelations or if a student misses their scheduled appointment twice during the semester, student access will be limited to drop-in programs only.
Questions about the ASC Appointment Policy?
Contact Julie Hall, ASC Director at 630-844-5454.