Appointments can be made up to two weeks in advance. Students are allowed 2 appointments per week per type (writing, science, math). Drop-in services such as math lab, recitation or participation in a peer assisted study group do not counted toward this total.
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Call the ASC front desk
630-844-5520
Academic SupportNet Appointment Policy and Information
Academic SupportNet is a a self-service scheduling software giving AU students 24/7 access to scheduling and modifying appointments.
WAITING LIST
On the schedule screen there is a link on located on the bottom right corner of each day. If an appointment is canceled, students on the waiting list will be notified via text or email that a time slot has opened up. The notified student must then log on to Academic SupportNet and schedule the appointment. If the appointment slot is shown as not available, it means someone else also received the wait list message and has already schedule a new appointment. Appointments are scheduled on a first come first served basis.
CANCELLATIONS
Authorized cancellations can be made up to 3 hours in advance for appointments. To cancel, log into your appointment and select the red cancel button at the bottom. If the cancellation is made under that time frame, it will be considered a late or unauthorized cancellation.
After 2 late cancellations or if a student misses their scheduled appointment twice during the semester, student access will be limited to drop-in programs only.